Privacy Policy

Last updated: January 2024

At rustic-aurora, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you submit enquiry forms
• Email address for communication purposes
• Travel preferences and requirements you share with us
• Any additional information you choose to provide in messages

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our website.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide personalised travel proposals
• Process and manage your journey bookings
• Send you information about our services that may interest you
• Improve our website and customer experience
• Comply with legal obligations and protect our rights

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Your consent when you submit enquiry forms or subscribe to communications
• Performance of a contract when processing booking-related data
• Our legitimate interests in improving our services and marketing
• Compliance with legal obligations

Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist in operating our website and business
• Travel partners and suppliers necessary to fulfil your bookings
• Professional advisors such as lawyers and accountants
• Authorities when required by law or to protect our rights

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When your data is no longer needed, we will securely delete or anonymise it.

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to or restrict certain processing activities
• Data portability in certain circumstances
• Withdraw consent where processing is based on consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom or European Economic Area. When such transfers occur, we ensure appropriate safeguards are in place to protect your information in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

rustic-aurora
47 Chandler Square
Bristol, BS1 4QR
United Kingdom
Email: [email protected]